Welcome to Comfort Camping Co. These Terms of Service govern your use of our website and the purchase of our products. By accessing or using our website, you agree to these terms. Please read them carefully.

1. General

• Acceptance: By using our website, you accept these Terms of Service in full.
• Modifications: We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting.

2. Use of Our Website

• Eligibility: You must be at least 18 years old to use our website and purchase our products.
• Account: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

3. Orders and Payment

• Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order.
• Pricing: All prices are listed in Australian dollars (AUD) and include applicable taxes. We reserve the right to change prices at any time.
• Payment: Payment must be made at the time of order. We accept major credit cards and other payment methods as indicated on our website.

4. Shipping and Delivery

• Shipping: We ship within Australia and to select international destinations. Shipping costs and delivery times will be provided at checkout.
• Delivery: Delivery times are estimates and may vary. We are not responsible for delays caused by shipping carriers or other factors beyond our control.

5. Returns and Refunds

• Standard Products: You can return standard products within 30 days of purchase, provided they are unused and in their original packaging.
• Custom Orders: Custom orders are non-refundable unless there is a defect or error on our part.
• Process: To initiate a return, contact our customer service team for a return authorization and instructions.

6. Warranties

• Products: Our products come with a warranty against defects in materials and workmanship. Please refer to our Warranty Policy for details.
• Disclaimer: Except as expressly provided, our products and services are provided “as is” without any warranties of any kind, either express or implied.

7. Limitation of Liability

• Exclusion: To the fullest extent permitted by law, Comfort Camping Co. shall not be liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our products or website.
• Cap: Our total liability for any claim arising out of or relating to these terms shall not exceed the amount paid by you for the product in question.

8. Intellectual Property

• Ownership: All content on our website, including text, graphics, logos, and images, is the property of Comfort Camping Co. and is protected by copyright and trademark laws.
• Use: You may not use, reproduce, or distribute any content from our website without our prior written permission.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of Australia, without regard to its conflict of law principles.

10. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

Email: support@comfortcampingco.com
Phone: 1-800-123-456
Address: Comfort Camping Co., 123 Adventure Road, Camperville, Australia

By using our website and purchasing our products, you agree to these Terms of Service. Thank you for choosing Comfort Camping Co.

At Comfort Camping Co., we strive to ensure that your order is delivered safely and promptly. Below are the details of our shipping policy.

Shipping Locations

• Domestic Shipping: We ship within Australia.
• International Shipping: We offer shipping to select international destinations. Please contact customer service for details on international shipping availability and costs.

Shipping Costs

• Domestic Shipping: Shipping costs are calculated at checkout based on the weight and dimensions of your order, as well as your location.
• International Shipping: International shipping costs will vary based on destination and order size. Customs duties and taxes may apply and are the responsibility of the customer.

Delivery Times

• Processing Time: Orders are typically processed within 7-11 business days.
• Domestic Shipping: Standard shipping within Australia usually takes 2-7 business days.

Shipping Carriers

We use reliable shipping carriers such as Australia Post, FedEx, and DHL to deliver your orders.

Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package on the carrier’s website.

Shipping Restrictions

Certain products may be subject to shipping restrictions due to their size, weight, or destination. We will notify you if any items in your order cannot be shipped to your location.

Damaged or Lost Packages

• Damaged Packages: If your package arrives damaged, please contact our customer service team immediately. Provide photos of the damage and we will work to resolve the issue.
• Lost Packages: If your package is lost in transit, please contact us. We will work with the carrier to locate your package or arrange for a replacement.

Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy.

Contact Us

If you have any questions or need further assistance with your order, please contact our customer service team:

Email: hello@comfortcampingco.com.au
Address: Comfort Camping Co., 2/8 Isa Way, Boronia VIC 3155 Australia

We are committed to providing you with a smooth and hassle-free shipping experience. Thank you for choosing Comfort Camping Co.

At Comfort Camping Co., we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website and services.

Information We Collect

• Personal Information: Name, email address, phone number, shipping address, and payment details.
• Usage Data: Information on how you use our website, including IP address, browser type, and pages visited.
• Cookies: Small data files stored on your device to enhance your browsing experience.

How We Use Your Information

• Order Processing: To fulfill your orders, process payments, and deliver products.
• Customer Service: To respond to your inquiries, provide support, and improve our services.
• Marketing: To send promotional materials, special offers, and updates (you can opt-out at any time).
• Website Improvement: To analyze usage data and improve website functionality and user experience.

Sharing Your Information

• Service Providers: We may share your information with third-party vendors who assist with order fulfillment, payment processing, and marketing.
• Legal Requirements: We may disclose your information if required by law or to protect our rights and property.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

Your Rights

• Access and Correction: You can request access to your personal information and correct any inaccuracies.
• Deletion: You can request the deletion of your personal information, subject to legal requirements.
• Opt-Out: You can opt-out of receiving marketing communications at any time.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website.

Contact Us

If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us at:

Email: privacy@comfortcampingco.com
Phone: 1-800-123-456
Address: Comfort Camping Co., 123 Adventure Road, Camperville, Australia

By using our website and services, you agree to the terms of this Privacy Policy.

At Comfort Camping Co., we want you to be completely satisfied with your purchase. Our return policy is designed to be straightforward and customer-friendly.

Standard Products

• Return Period: You can return standard products within 30 days of purchase.
• Condition: Items must be unused and in their original packaging.
• Process: Contact our customer service team to initiate a return. We will provide you with a return authorization and instructions.

Custom Orders

• Non-Refundable: Custom orders are tailored to your specifications and are non-refundable.
• Exceptions: If there is a defect or error in the custom order, please contact us immediately. We will work to resolve the issue promptly.

Steps to Return a Standard Product

1. Contact Customer Service:
• Email us at hello@comfortcampingco.com.au to request a return authorisation.
2. Pack the Item:
• Ensure the product is unused and in its original packaging. Include all accessories and documentation.
3. Ship the Item:
• Follow the return instructions provided by our customer service team. You are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Receive Refund:
• Once we receive and inspect the returned item, we will process your refund to the original payment method within 7-10 business days.

For any questions or further assistance, please reach out to our customer service team. We are here to help!

Yes, Comfort Camping Co. products come with a warranty to ensure your satisfaction and peace of mind. Our warranty policies are as follows:

Mattresses

• Warranty Period: 3 years
• Coverage: Covers defects in materials and workmanship, including issues with foam and fabric.

Bedding Collections

• Warranty Period: 1 year
• Coverage: Covers defects in materials and workmanship, including issues with fabric and stitching.

Custom-Fitting Sheets

• Warranty Period: 1 year
• Coverage: Covers defects in materials and workmanship, ensuring a perfect fit as specified.

Warranty Claims

If you experience any issues with your product, follow these steps to file a warranty claim:

1. Contact Customer Service:
• Email us at hello@comfortcampingco.com or with your order details and a description of the issue.
2. Provide Documentation:
• Include photos of the defect and proof of purchase.
3. Review Process:
• Our team will review your claim and determine if the issue is covered under warranty.
4. Resolution:
• If approved, we will repair or replace the defective product at no cost to you. In some cases, we may issue a refund.

For any questions about our warranty policies or to start a claim, please contact our customer service team. We’re here to help ensure you have the best experience with Comfort Camping Co. products.